Returns & Refunds

YoTyres is a trading name of Yote Ltd (company number 14072468), 32 Rowan Way, Salford. Contact: support@yotyres.co.uk.

Cancelling before fitting

You can cancel free of charge before your tyres are dispatched to the fitter, and we'll refund you in full. Under the Consumer Contracts Regulations 2013 you also have 14 days from your order to cancel tyres that haven't been fitted. If tyres have already been dispatched, we may deduct reasonable return delivery costs.

After fitting

Once tyres have been fitted or driven on, they can't be returned as unwanted, because fitting is a service you asked us to carry out. This doesn't affect your rights if a tyre is faulty.

Faulty tyres or fitting problems

Contact us as soon as possible. We'll arrange an inspection, and if a tyre is faulty or the fitting wasn't done properly, we'll repair, replace or refund under the Consumer Rights Act 2015 and the manufacturer's warranty. Damage from punctures, kerbing or wear isn't a fault.

Rebooking

Need a different time? Message us on chat or email and we'll move your appointment free of charge, as long as it's before the fitter is on the way.

How refunds are paid

Refunds go back to the card you paid with, usually within 5–10 working days of us approving them.

How to cancel

Email support@yotyres.co.uk with your booking reference (it starts with YT-), or use live chat.